Support and assistance
Our team is here to help. Here is how to reach us, our response times, and answers to the most common questions.
How to reach us
Support email :
You can also go through your establishment administrator for internal requests (roles, access).
Service status
Slowness or an outage? The status page shows the real-time availability of each service, ongoing incidents and planned maintenance. It is hosted outside our infrastructure, stays reachable during an outage, and you can subscribe to it.
View service status — status.domilia.caResponse times (commitment)
| Priority | Description | First response |
|---|---|---|
| Critical | Service unavailable / security breach | Within 4 business hours |
| High | Major function blocked | Within 1 business day |
| Normal | Question, change request | Within 2 business days |
Frequently asked questions
Reset my password
Use "Forgot password" at sign-in; a secure, time-limited link is sent to your registered email.
Access or role change
Contact your establishment administrator, or write to us — we verify your identity before any change.
Access to my data (Law 25)
Email info@domilia.ca; we handle access/rectification requests within the legal timeframe (30 days).
Report a security vulnerability
See our disclosure policy: /security/disclosure.
Hours and languages
Support in French and English, business days (Eastern Time). Hosting and data in Canada.