Help center

How to use the Domilia platform: main features, getting started, key workflows, troubleshooting and support.

Overview

Domilia brings an establishment’s operations into a single web and mobile application. Access to modules depends on your establishment’s license and your role: you only see what concerns you.

Main modules

Beneficiaries

Records of the people served (information, documents, history).

Employees / Recruiting (ATS)

Staff records, job postings, applications, interviews.

Attendance

Time tracking, schedules, attendance reports.

Communication

Internal messaging, notifications, emails, announcements.

Training

Live sessions, presentations, surveys, evaluations, certifications.

Monitoring

Patrols, alerts, incident reports.

IoT / Location

Sensors, buildings and rooms, asset geolocation.

Electronic signature

Sending and signing documents (ICPG seal).

ERP / Finance

Invoicing, dunning, cash flow, accounting integration (QuickBooks).

Inventory / ESL

Asset tracking, electronic shelf labels.

Tasks

Tasks, recurrence, reminders.

Governance

Board documents and meetings.

Getting started

Sign in

Open your establishment’s application, enter your email and password. If two-factor authentication (2FA) is enabled, enter the code from your authenticator app.

Navigate

The side menu lists the modules you have access to. The establishment selector lets you switch context if you manage several.

Manage your account

Update your profile, enable 2FA, change your password. The interface is available in French and English.

Key workflows

Create and track a task

  1. Go to Tasks → New task.
  2. Enter title, owner, due date, recurrence.
  3. Track progress; reminders are sent automatically.

Send a communication

  1. Go to Communication.
  2. Choose the channel (message, email, notification).
  3. Select recipients, compose, send. History is retained.

Deliver training

  1. Go to Training.
  2. Create a live session or a presentation.
  3. Assign a cohort / program, add surveys and evaluations.
  4. The certification is issued on completion.

Have a document signed

  1. Go to Signature.
  2. Upload the document, define the signers and order.
  3. Send; the signed document is sealed (ICPG) and archived.

Track finances (ERP)

  1. Go to ERP / Finance.
  2. Review invoices, send dunning reminders, track cash flow.
  3. Connect QuickBooks (OAuth) for accounting synchronization.

Create a building / room

  1. In a location module (IoT, Monitoring, Inventory, Hygiene), open location management.
  2. Create a building, then add rooms.
  3. These locations are reusable by the other modules.

Troubleshooting

IssueResolution
Cannot sign inCheck email/password; use "Forgot password". After several failures, wait (anti-abuse rate limiting).
2FA code rejectedSync your phone’s time, then try a new code.
A module does not appearVisibility depends on the module license and your role. Contact your administrator.
"Unable to create" an itemCheck your rights and fill in the required fields.
Page won’t loadRefresh, clear the browser cache, retry. If it persists, contact support.
Email not receivedCheck your junk mail; add the Domilia sender to your contacts.

Support

Your establishment administrator is the first point of contact. For any other request:

Email : info@domilia.ca

Service status

Before contacting us about slowness or an outage, check the status page: real-time availability of each service, ongoing incidents and planned maintenance. It is hosted outside our infrastructure and stays reachable during an outage.

View service status — status.domilia.ca

Last updated: September 24, 2026 · v1.1